I have a question before I buy
Send us the aquarium footprint you are working with and what the stand has to hold. We will tell you what fits, or tell you honestly that nothing does.
Support
Contact us
Email support@tanklith.com. Support is email-only, so every answer is written down and stays attached to your order. We reply within one business day.
- support@tanklith.com
- Phone
- Support is email-only
- Hours
- Monday to Friday, 9:00am to 5:00pm Central Time
- Response time
- Within one business day
Send a message
Tell us what you need.
Ask about an order, a stand, delivery, or a custom project. A real person will reply by email.
Faster routes
Start in the right place
Orders, freight, warranty, and custom planning each have a direct next step.
I want to know where my order is
Order tracking uses a secure link tied to your order. Look it up with your order number and email, or open it from your account.
My stand arrived damaged
Freight damage is time sensitive. Photograph the crate, note the damage on the delivery receipt before signing, and email us within 5 business days of delivery.
Something has failed on my stand
Email your order number, photographs, and a short description of what happened. Warranty claims are assessed on the evidence, not on a phone call.
Common questions
How long does a Tanklith stand take to build?
Every stand is made to order after you buy. Your confirmation email states the production window for your exact configuration, and your order page updates as the build moves through fabrication, finishing, and packing.
How is an aquarium stand delivered?
Stands are crated and shipped by LTL freight, not parcel carriers. Delivery is curbside by default and the carrier calls you to schedule an appointment. Plan for two people to move the crate into the room, and add liftgate or inside delivery before the stand ships if you need it.
What should I do if the crate arrives damaged?
Inspect all four sides before the driver leaves and photograph the crate. Write any damage on the delivery receipt before signing, or refuse the shipment if the damage is significant, then email support@tanklith.com within 5 business days of delivery.
Can I return a stand?
Catalog stands can be returned within 30 days of delivery if they are unused and returned in the original crate; return freight and a restocking fee are deducted. Custom and made-to-measure stands cannot be returned unless they were built incorrectly or arrived defective.