Tanklith · support@tanklith.com
Freight delivery checklist
Freight is not parcel delivery. Print this, keep it by the door on delivery day, and work through it before the driver leaves.
Fill in
- Order number
- Carrier and tracking number
- Delivery appointment date and time
- Who will receive it
- Must be 18 or older
Before delivery day
- Confirm the appointment when the carrier calls you.
- Clear the route from kerb to room.
- Arrange a second person; crates are heavy and awkward.
- Confirm liftgate or inside delivery if you ordered it.
- Charge your phone — you will need the camera.
When the truck arrives
Do not let the driver leave until this section is complete.
- Photograph the crate while it is still on the truck.
- Photograph it again once it is on the ground.
- Walk all four sides and the top.
- Look for crushing, punctures, tears, and shifted or cut banding.
- Check whether the crate has been re-stacked or re-wrapped.
Before you sign
Signing a clean delivery receipt generally ends the carrier's liability. This is the moment that matters.
- Write any damage on the delivery receipt, in words, before signing.
- Photograph the annotated receipt.
- Refuse the shipment outright if the damage looks significant.
- Keep your copy of the receipt.
After delivery
- Open the crate and photograph the stand before moving it.
- Check the stand against your order confirmation.
- Keep the crate and all packing until you are satisfied.
- Report any damage to support@tanklith.com within 5 business days.
Questions on delivery day: support@tanklith.com. We reply within one business day, and photographs make every claim faster.